Terms and Conditions
Welcome to The Art of Cleaning. These Terms and Conditions govern your use of our website, booking requests, estimates, cleaning services, home staging services, and any related services provided by The Art of Cleaning.
By using our website, requesting a quote, booking a service, or allowing us to perform services at your property, you agree to these Terms and Conditions.
1. Company Information
The Art of Cleaning provides residential cleaning, commercial cleaning, move-in and move-out cleaning, carpet and floor care, window cleaning, pressure washing, decluttering and organization, lending-an-extra-hand services, and home staging services in Minneapolis, St. Paul, the Twin Cities, and surrounding areas.
Business Name: The Art of Cleaning
Website: https://theartofcleaningmn.com/
Phone: +1-763-954-1655
Email: info@theartofcleaningmn.com
Address: 10100 Morgan Ave S, Minneapolis, MN 55431
2. Services
The Art of Cleaning offers professional cleaning and home-care services, which may include but are not limited to:
Residential cleaning
Commercial cleaning
Move-in and move-out cleaning
Carpet cleaning and floor care
Window cleaning
Pressure washing
Decluttering and organization
Lending-an-extra-hand services
Home staging and design services
The exact scope of work will be based on the estimate, booking confirmation, service agreement, written proposal, or agreed service checklist provided before the service begins.
3. Estimates and Quotes
All quotes and estimates are based on the information provided by the customer, including property size, service type, condition of the property, requested tasks, access requirements, and any special instructions.
Quotes may change if:
The property condition is different from what was described
Additional rooms, areas, or tasks are requested
Heavy buildup, excessive clutter, pet waste, construction dust, mold, biohazards, or other unusual conditions are present
Additional time, labor, supplies, or equipment are required
Access delays or scheduling changes affect the service
We will make reasonable efforts to notify you before performing work that may increase the final cost.
4. Booking and Scheduling
Service appointments are subject to availability. A booking is not confirmed until The Art of Cleaning provides confirmation by phone, email, text message, booking system, invoice, or written communication.
Customers are responsible for providing accurate contact information, property address, parking instructions, entry instructions, alarm codes, gate codes, pet information, and any other details needed to complete the service.
5. Customer Responsibilities
Before our team arrives, customers should:
Provide safe and reasonable access to the property
Secure pets, valuables, fragile items, firearms, medications, confidential documents, and personal items
Remove excessive clutter if the service does not include organizing or decluttering
Inform us of any damaged, delicate, antique, loose, unstable, or high-value items
Notify us of any health, safety, or environmental concerns
Provide running water, electricity, and working access to areas being cleaned, unless otherwise agreed
The Art of Cleaning is not responsible for delays or incomplete service caused by lack of access, unsafe conditions, locked areas, excessive clutter, or missing instructions.
6. Access to Property
If you provide keys, access codes, lockbox information, garage access, smart lock access, or other entry instructions, you authorize The Art of Cleaning and its team members to enter the property for the scheduled service.
The customer is responsible for ensuring that all access methods are accurate and working at the scheduled appointment time.
7. Pets
We love pets, but for the safety of your pets and our team, all pets must be secured before and during service unless otherwise agreed.
The Art of Cleaning is not responsible for pets that escape, become stressed, or interfere with service if they are not properly secured.
8. Payment Terms
Payment is due according to the invoice, estimate, service agreement, or booking confirmation.
Accepted payment methods may include credit card, debit card, electronic payment, check, or other approved payment methods.
The customer agrees to pay all charges for services performed, including applicable taxes, additional labor, supplies, equipment fees, late fees, cancellation fees, and any other agreed charges.
9. Sales Tax
Applicable sales tax may be added to invoices as required by Minnesota law. Building, residential cleaning, maintenance, disinfecting, carpet cleaning, and similar services may be subject to Minnesota sales and use tax.
10. Late Payments
Invoices must be paid by the due date stated on the invoice or service agreement. Late payments may result in:
Service suspension
Cancellation of future appointments
Late fees where permitted by law
Collection activity for unpaid balances
Requirement of advance payment for future bookings
Customers are responsible for any reasonable costs associated with collection of unpaid balances, where permitted by law.
11. Recurring Services
For recurring cleaning services, including weekly, biweekly, monthly, or custom schedules, the customer authorizes The Art of Cleaning to provide services on the agreed schedule until the service is changed, paused, or cancelled.
Recurring services are continuous until cancelled by either party according to the cancellation policy provided at booking or in these Terms.
Customers may cancel recurring service by contacting The Art of Cleaning using the contact method provided in the booking confirmation or service agreement.
12. Cancellation and Rescheduling
We understand that schedules change. However, because our team reserves time specifically for your appointment, cancellation or rescheduling fees may apply.
If notice is not provided within the required time, The Art of Cleaning may charge a cancellation fee, lockout fee, or a percentage of the scheduled service cost.
13. Lockout or No-Access Fee
If our team arrives at the property and cannot access the home, building, unit, or service area, a lockout or no-access fee may apply.
This includes situations where:
No one is present to provide access
Keys, codes, or instructions are incorrect
Entry is blocked
Pets are unsecured
The property is unsafe to enter
The customer cancels after the team has arrived
14. Satisfaction Policy
Customer satisfaction is important to us. If you are not satisfied with a service, please contact us.
We may, at our discretion, offer a re-clean, correction, credit, or other resolution. Refunds are not guaranteed and are handled on a case-by-case basis.
We do not offer free re-cleans or refunds for issues reported after the stated timeframe, for areas not included in the agreed scope, or for conditions that were not disclosed before the service.
15. Service Limitations
The Art of Cleaning does not perform services that are unsafe, hazardous, illegal, or outside our scope.
We may refuse or stop work involving:
Human or animal waste beyond normal cleaning conditions
Blood, bodily fluids, biohazards, or medical waste
Mold remediation
Pest infestation
Hoarding conditions unless specifically agreed
Fire, smoke, or water damage restoration
Asbestos, lead, or hazardous materials
Heavy lifting beyond reasonable limits
High exterior work or unsafe ladder work
Unstable furniture, surfaces, or structures
Illegal substances or unsafe environments
If our team determines that a property or task is unsafe, we may leave the property and charge for time spent, travel, or scheduled service.
16. Breakage and Damage
The Art of Cleaning takes reasonable care while providing services. However, accidents can happen.
Customers must notify us of any claimed damage within [Insert Timeframe, e.g., 24 hours] after service completion.
The Art of Cleaning is not responsible for:
Pre-existing damage
Normal wear and tear
Items that are loose, unstable, improperly installed, or already damaged
Fragile, antique, sentimental, or high-value items not disclosed before service
Damage caused by improper materials, poor installation, or defective surfaces
Items left in unsafe or unstable locations
Electronic devices, jewelry, cash, collectibles, documents, or valuables not secured by the customer
Our liability, if any, is limited to the cost of repair, replacement value, or the amount paid for the specific service, whichever is less, unless otherwise required by law.
17. Valuables and Personal Property
Customers are responsible for securing cash, jewelry, collectibles, medications, personal documents, firearms, fragile items, and other valuables before service.
The Art of Cleaning is not responsible for misplaced or unsecured personal property.
18. Products and Supplies
The Art of Cleaning may provide its own cleaning products, supplies, and equipment unless otherwise agreed.
If the customer requests that we use specific products or equipment provided by the customer, the customer accepts responsibility for the product’s suitability, safety, and results.
We are not responsible for damage caused by customer-provided products, incorrect product instructions, expired products, or surfaces that react poorly to requested products.
19. Photos and Documentation
The Art of Cleaning may take before-and-after photos or service documentation for quality control, training, proof of work, damage documentation, or internal records.
We will not publicly share identifiable images of your property, address, personal items, or private spaces without permission, except where needed for legal, insurance, billing, or dispute purposes.
20. Home Staging Services
For home staging, design, or installation services, additional terms may apply.
Customers are responsible for providing accurate property access, timelines, room details, approval of proposals, and care of staging items.
Any damage, loss, theft, or unauthorized movement of staging items may result in additional charges.
Home staging results are not guaranteed. The Art of Cleaning does not guarantee sale price, buyer interest, time on market, or real estate outcomes.
21. Website Use
The content on our website is provided for general information only. We may update, change, or remove website content at any time.
You agree not to misuse the website, attempt to interfere with its operation, submit false information, use the site for unlawful purposes, or attempt unauthorized access to any systems.
22. Intellectual Property
All website content, text, images, graphics, logos, branding, layouts, and materials are owned by or licensed to The Art of Cleaning unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.
23. Third-Party Links and Tools
Our website may link to third-party websites, booking platforms, payment processors, review platforms, social media platforms, or other tools.
We are not responsible for third-party websites, content, policies, availability, security, or services. Your use of third-party tools is subject to their terms and privacy policies.
24. No Guarantee of Results
The Art of Cleaning makes reasonable efforts to provide high-quality services. However, results may vary based on the condition, age, materials, stains, buildup, damage, maintenance history, and prior cleaning methods of the property or item.
We do not guarantee removal of all stains, odors, buildup, mold-like substances, hard water marks, pet damage, smoke residue, wear patterns, or permanent discoloration.
25. Limitation of Liability
To the fullest extent permitted by law, The Art of Cleaning will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.
Our total liability for any claim related to a service will not exceed the amount paid for the specific service giving rise to the claim, unless otherwise required by law.
26. Indemnification
You agree to indemnify and hold harmless The Art of Cleaning, its owners, employees, contractors, agents, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from:
Your breach of these Terms
Unsafe property conditions
Incorrect or incomplete information provided by you
Your requested use of products, equipment, or methods
Damage or injury caused by pets, guests, tenants, residents, or third parties
Your misuse of the website or services
27. Force Majeure
The Art of Cleaning is not responsible for delays, cancellations, or failure to perform caused by events beyond our reasonable control, including severe weather, road closures, power outages, illness, labor shortages, accidents, emergencies, supply shortages, government restrictions, natural disasters, or other unexpected events.
28. Changes to Services or Terms
We may update these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date.
Continued use of our website or services after changes are posted means you accept the updated Terms.
29. Governing Law
These Terms and Conditions are governed by the laws of the State of Minnesota, without regard to conflict of law principles.
30. Dispute Resolution
If a dispute arises, the customer agrees to first contact The Art of Cleaning and attempt to resolve the matter informally.
If the issue cannot be resolved, disputes may be handled through negotiation, mediation, small claims court, or another legally available process in Minnesota.
31. Contact Us
For questions about these Terms and Conditions, please contact:
The Art of Cleaning
10100 Morgan Ave S
Minneapolis, MN 55431
Phone: +1-763-954-1655
Email: info@theartofcleaningmn.com
Website: https://theartofcleaningmn.com/